FREQUENTLY ASKED QUESTIONS

While custom hockey jerseys are our specialty, The Jersey Generator also creates custom team uniforms for sports including volleyball, lacrosse, basketball, soccer, football, and baseball.

We also offer custom team apparel such as hoodies, t-shirts, shorts, tracksuits, and more to help outfit your entire team or organization. If you have a custom apparel idea in mind, just reach out, our team is happy to help bring it to life!

You will typically need to provide the name and number you want on the jersey, as well as any additional customization options such as team logos, colors, or designs.

The turnaround time for custom jerseys can vary depending on your choice of sublimation or embroidered. Typically, you can expect your order delivered in as little as 3 weeks.

We offer a range of materials to fit your budget and needs, from basic polyester to premium performance fabrics. You can find more information on our website or by contacting our customer service team.

We provide sizing charts to help you determine the best fit for your team. Typically, someone who is 6 ft 160lbs would wear an Adult X-Large but can fit into an Adult Large. For socks, that same fit would order a large, but if the shinpads are slightly smaller you can order a medium.  If you have any questions, our customer service team is happy to assist you.

Since each jersey is custom-made to your specifications, we do not offer returns unless there is a defect or error in the product. However, we are committed to ensuring your satisfaction and will work with you to address any issues that may arise. Send us an email @[email protected]  

The care instructions for a custom jersey may vary depending on the material and customization options. However, in general, it is best to do a cold wash with the jersey inside out and avoid using harsh detergents or fabric softeners that can damage the design or lettering on the jersey.

You can begin by using our Hockey Jersey Generator to create your design. Upload your team logo, choose your colours, add player names and numbers, and customize the details of your jersey. If you do not see the exact style or template you want, you can also submit a custom jersey request form with your artwork, roster, and design ideas.

The custom jersey request form is for customers who want a more personalized design or do not see the exact template they need. You can upload your artwork, team logo, inspiration images, roster details, and customization preferences. Our team will then create a proof for your approval before production.

Yes!  The design tool allows you to preview your jersey as you customize it. For custom requests, our team also reviews your submitted details and creates a proof before production begins.

You can upload your own team logo directly into the design tool or through the custom jersey request form. If you need help adjusting the logo placement, size, or colours, our team can assist during the design process.

You can customize jerseys with individual player names, numbers, and sizes. For team orders, roster details can be submitted so each player receives the correct jersey.

The Jersey Generator is made for all orders. You can order multiple jerseys with different names, numbers, and sizes for each player. Or, you can order one jersey, the choice is yours!

Our custom jerseys and hockey socks are made from durable polyester fabrics designed for comfort, breathability, and performance. The jerseys use a lightweight, highly breathable polyester fabric, while the socks use a mix of heavier and lighter polyester fabrics to help provide durability, comfort, and flexibility during play.

Reorders are meant to be easy! Simply send us a message with the new player information and we will take care of the rest.

Sublimated jerseys have the design printed directly into the fabric, which creates a lightweight and smooth finish. Embroidered jerseys include stitched design elements, giving the jersey a more textured and premium look.

For a team order, it is helpful to have the team logo, jersey colours, player names, numbers, sizes, and any captaincy details ready before submitting your order.

You can contact us [email protected] directly if you have questions about your design, order details, or customization options before placing an order.