Shipping, Returns & Order Policy
Straight answers on production times, shipping, returns on custom goods, defects, cancellations, sizing and privacy — before you drop the puck on your team’s order.
#1 Orders & Design Proof Approval
Every order placed through our online jersey designer or a custom request submission is treated as a request to produce a personalized item, not a confirmed sale. Before production begins, we prepare a design proof reflecting your logo, colors, names, numbers and layout.
- Production does not start until you approve the final proof in writing (email or the platform used to send it).
- You are responsible for reviewing spelling, numbers, sizing and color accuracy before approving. Once approved, the design is locked for manufacturing.
- Team and bulk orders should confirm a master roster (name, number, size per player) prior to approval to avoid per-player corrections after production.
#2 Production & Turnaround Times
| Order type | Typical production window* |
|---|---|
| Standard sublimated jersey (single player) | 2–3 weeks |
| Embroidered logo / name / numbers | 2–3 weeks, may run slightly longer |
| Full team / bulk roster orders | 2–3 weeks after full roster is confirmed |
| Rush requests | Case-by-case — contact us before ordering |
#3 Pricing, Payment & Currency
Prices are displayed in USD or CAD depending on the storefront region selected at checkout.
Accepted payment methods are shown at checkout; all payments are processed through our secure payment provider
Bulk/team pricing and purchase order arrangements for schools or organizations can be requested directly through our custom jersey request form.
#4 Shipping Policy
Standard checkout supports delivery within the United States and Canada. Shipping cost and estimated transit time are calculated at checkout based on destination and method selected.
- Domestic (US/Canada): Orders ship once production is complete; transit time varies by carrier and destination.
- International: Shipping outside the US and Canada is handled on a case-by-case basis.
Contact us before placing an order to confirm we can ship to your country and to get an accurate cost and timeline. - The Jersey Generator is not responsible for carrier delays once a package has been handed off, but we will help you file a claim for lost or damaged shipments.
#5 Returns, Exchanges & Refunds
Every jersey we produce is made to order with your team’s names, numbers, logo and color choices. Because personalized goods can’t be resold, our policy follows standard practice for custom apparel:
- Custom jerseys, socks, shells and other personalized items are final sale and cannot be returned or exchanged for change-of-mind reasons, incorrect self-reported sizing, or buyer’s remorse.
- Returns and refunds are honored only where the item has a verified manufacturing defect or was fulfilled incorrectly due to our error — see Section 6.
- Approved refunds are issued to the original payment method; processing typically takes a few business days once approved.
#6 Defects & Fulfillment Errors
If your jersey arrives damaged, misprinted, or doesn’t match your approved proof (wrong name, number, size, or color due to our error), we’ll make it right.
- Report the issue within 10 business days of delivery.
- Email our support team with your order number and clear photos showing the defect or discrepancy.
#7 Cancellations & Order Changes
- Before proof approval: orders may be changed or cancelled free of charge.
- After proof approval / production start: the order is locked in, since fabric is cut and personalization is applied specifically for your team. Cancellations at this stage may not be possible or may only be partially refundable to cover materials and labor already committed.
- To request a change or cancellation, contact support as soon as possible — the earlier you reach out, the more options we have.
#8 Sizing & Fit
Each product page includes a size chart specific to that garment style. Because jerseys are cut and personalized after you select a size, please confirm measurements against the chart — not just your usual off-the-rack size — before approving your proof.
Unsure about sizing?
Message our team before approving your proof; we’re glad to help you pick the right fit for game gear worn over pads versus casual wear.- Sizing errors caused by selecting the wrong size at checkout are the customer’s responsibility once production has started; sizing errors caused by our production process are covered under Section 6
#9 Logo Uploads & Intellectual Property
- By uploading a logo, crest, mascot, or artwork, you confirm that you own it or have permission to use it for a personalized team order.
- The Jersey Generator does not independently verify trademark or copyright ownership of customer-submitted artwork and reserves the right to pause, decline, or request documentation for any order where a submitted design appears to infringe a third party’s rights
(including professional league or team marks). - Customers agree to indemnify The Jersey Generator against claims arising from artwork they submitted for production.
#10 Privacy & Data
We collect the information needed to design, produce, ship and support your order: contact details, shipping/billing address, order and customization details, uploaded artwork, and basic device/analytics data collected via cookies.
- Payment details are processed by our payment provider and are not stored in full on our servers.
- We do not sell customer personal information to third parties.
- Customers in the EU/EEA, UK, and other jurisdictions with data protection laws may have rights to access, correct, or delete their personal data — contact us to make a request.
- This section is a summary. Read the full Privacy Policy and Terms of Service for complete details.
#11 Liability & Disclaimer
Questions about an order, a return, or this policy? Reach our team:
- Email: mark@thejerseygenerator.com
- Contact form: thejerseygenerator.com/contact-us
- Live chat: available via the Messenger widget on our site
#12 Frequently Asked Questions
Can I return or exchange a custom jersey?
No — custom jerseys are final sale because they’re built to your team’s exact names, numbers and logo. Returns are accepted only for verified defects or a fulfillment error on our part, reported within 10 business days of delivery.
How long does production take?
Roughly 2–3 weeks from proof approval, plus shipping transit time. Bulk team orders and rush jobs should be confirmed with our team before ordering.
What if my jersey arrives with a defect or the wrong name/number?
Email support with your order number and photos within 10 business days.
Can I cancel or change my order after submitting it?
Yes, as long as it’s before you approve the design proof and production starts. After that point the order is locked in since materials are already personalized.
Do you ship internationally?
Standard checkout covers the US and Canada. For other countries, contact us before ordering so we can confirm feasibility, cost, and delivery time.
Who's responsible if my uploaded logo infringes someone else's trademark?
The customer is responsible for owning the rights to any artwork they upload. We may pause or decline an order if a design appears to infringe a third party’s rights.